# Untold.works > Boutique AI agency based in San Miguel de Allende, Mexico. We build AI-powered business ecosystems — brand identity, websites, AI workflows, and automated business systems — for companies across Mexico and the United States. Bilingual (English/Spanish). Founded on storytelling and creative direction, powered by AI. Untold.works is a boutique agency that combines brand strategy, web development, and AI-powered business systems into complete ecosystems. We serve solo professionals, small businesses, and enterprise teams. Every project starts with brand and ends with a fully documented, fully trained handoff. We specialize in the Mexico and US markets, based in San Miguel de Allende, Guanajuato. ## Core Pages - [Home](https://untold.works/): AI-powered business ecosystems. Brand, website, AI systems, workflows — built mobile-first. - [About](https://untold.works/about): Storytellers first, technologists second. Our team, philosophy, and why we're based in Mexico. - [Contact](https://untold.works/contact): Start a conversation. Based in San Miguel de Allende, serving Mexico and the US. - [Portfolio](https://untold.works/portfolio): Case studies of AI-powered ecosystems built for real businesses. - [Blog](https://untold.works/blog): Practical guides on AI tools, business systems, and brand strategy. - [Workshops](https://untold.works/workshops): AI workshops in San Miguel de Allende. Practical AI for everyday life and small business. ## Solutions - [Professional Services](https://untold.works/solutions/professional-services): Complete AI-powered business systems for doctors, lawyers, consultants, architects, and service professionals. - [Small Business Platforms](https://untold.works/solutions/small-business): Integrated AI systems for restaurants, hotels, retail, and growing teams. - [Enterprise & Operations](https://untold.works/solutions/enterprise): AI infrastructure for complex operations — multi-team CRM, automation, revenue operations. ## Services - [Website Design & Rebuild](https://untold.works/websites): Custom website design and rebuild for the AI era. Brand-first, mobile-ready, bilingual, SEO and AEO optimized. Built with AI, guided by 25 years of creative direction. - [SEO & AEO](https://untold.works/seo-aeo): Search Engine Optimization and AI Engine Optimization. Technical SEO, content strategy, and LLM discoverability so AI systems cite your business. - [Social Media](https://untold.works/social-media): Social media strategy, content creation, analytics, and ongoing management for businesses in Mexico and the US. - [Paid Advertising](https://untold.works/ads): Google Ads, Meta Ads, and paid media campaigns. Audit, setup, management, and full-stack ad + landing page builds. - [Dashboard](https://untold.works/dashboard): Custom-built business dashboards you own outright. Analytics, marketing command centers, and full operations dashboards — no SaaS fees. ## Locations - [San Miguel de Allende](https://untold.works/san-miguel-de-allende): AI-powered business systems for businesses in San Miguel de Allende, Guanajuato. - [Querétaro](https://untold.works/queretaro): Digital marketing and AI business systems for companies in Querétaro. - [Mexico City](https://untold.works/mexico-city): AI-powered ecosystems for businesses in Mexico City / CDMX. - [United States](https://untold.works/united-states): Cross-border AI business systems for US companies serving Mexican markets and vice versa. ## Portfolio - [Spotify + WhatsApp Publishing System](https://untold.works/portfolio/spotify-whatsapp-publishing): AI-powered music publishing workflow connecting Spotify and WhatsApp. - [Black Radio Experience](https://untold.works/portfolio/black-radio-experience): Brand identity and digital platform for a music experience brand. - [OMI Lead Intake & Qualification](https://untold.works/portfolio/omi-lead-intake-qualification): AI-powered lead qualification and intake automation system. - [Billiard Factory Retail Architecture](https://untold.works/portfolio/billiard-factory-retail-architecture): E-commerce and retail digital architecture for a multi-location retailer. - [NoxGuard Brand Rebrand](https://untold.works/portfolio/noxguard-brand-rebrand): Complete brand identity redesign and digital presence buildout. ## Blog Articles - [7 AI Tools Every Small Business Should Know in 2026](https://untold.works/blog/ai-tools-every-small-business-should-know-2026): Practical rundown of AI tools that save time and money for small businesses. - [How to Use ChatGPT for Customer Service](https://untold.works/blog/how-to-use-chatgpt-for-customer-service): Setting up AI chat that sounds like your business, not a robot. - [AI Content Strategy: What to Automate and What to Keep Human](https://untold.works/blog/ai-content-strategy-what-to-automate-what-to-keep-human): Framework for deciding what AI handles vs. what needs a human brain. - [Your Website Is Not a Brochure](https://untold.works/blog/your-website-is-not-a-brochure-its-a-business-system): Why websites should be business systems, not digital flyers. - [Headless CMS Explained for Business Owners](https://untold.works/blog/headless-cms-explained-for-business-owners): What headless CMS means and when it makes sense for your business. - [Bilingual Websites: Why Translation Plugins Fail](https://untold.works/blog/bilingual-websites-why-translation-plugins-fail): Why real bilingual sites need native content, not auto-translation. - [Run Your Business From Your Phone](https://untold.works/blog/run-your-business-from-your-phone-the-real-guide): Building mobile-first business systems you can manage from anywhere. - [Why Your Website Must Be Fast on 3G](https://untold.works/blog/why-your-website-must-be-fast-on-3g): Performance matters in Mexico where many users are on slower connections. - [San Miguel de Allende Digital Presence Guide 2026](https://untold.works/blog/san-miguel-de-allende-digital-presence-guide-2026): How local businesses in SMA can build effective digital presence. - [How SMA Restaurants Can Capture Tourist Traffic Online](https://untold.works/blog/how-sma-restaurants-can-capture-tourist-traffic-online): Digital strategies for restaurants targeting tourists in San Miguel de Allende. - [Case Study: Boutique Hotel Booking System](https://untold.works/blog/case-study-boutique-hotel-booking-system): How we built an integrated booking ecosystem for a boutique hotel. - [Case Study: Law Firm Client Intake Automation](https://untold.works/blog/case-study-law-firm-client-intake-automation): Automating client intake for a law firm with AI-powered workflows. - [Case Study: E-commerce Brand Migration](https://untold.works/blog/case-study-ecommerce-brand-migration-shopify-to-custom): Migrating from Shopify to a custom AI-powered platform. - [The Professional Services Website Playbook](https://untold.works/blog/the-professional-services-website-playbook): Complete guide to building a website that works for service professionals. - [Retail and Hospitality Digital Survival Guide](https://untold.works/blog/retail-and-hospitality-digital-survival-guide): Digital strategies for retail and hospitality businesses in 2026. ### AEO & Search - [AEO: The Shift Nobody's Talking About](https://untold.works/blog/aeo-the-shift-nobodys-talking-about): Why AI Engine Optimization matters and how businesses should prepare. - [Your Creative Eye Became the Prompt](https://untold.works/blog/your-creative-eye-became-the-prompt): How creative direction translates to the AI age. ### Build Notes - [Yo, This Thing Is Broken](https://untold.works/blog/yo-this-thing-is-broken): Build notes on debugging and fixing real production systems. ### WhatsApp & Messaging - [WhatsApp AI for Mexican Businesses: Complete Guide](https://untold.works/blog/whatsapp-ai-for-mexican-businesses-complete-guide): How to use WhatsApp Business with AI for customer service in Mexico. ## Optional - [UNTOLD ANALOG](https://untold.works/analog): A curated music experience — vinyl, jazz, soul, and lo-fi.